How Do I Order From Old
The fastest way to order from Old Stone Market is to purchase via this
website. Customers are also welcome to call in orders to 631.377.0878.
Do you ship worldwide?
No. At this time we only ship within the USA.
What methods of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal online. We can make arrangements for you
to pay with a check or money order also. Please call us for details.
How can I advertise or exchange links with
We are always looking for interesting sites to exchange links with.
If you are not a direct competitor, our sites could possibly complement
each other very well. Please contact us for more information.
Is it safe to use my credit card online?
Yes. Our customers privacy and security are our highest priorities.
Our web sites use a 128 bit SSL certificate that secures your personal
and billing information.
Do you charge sales tax?
Old Stone Market is located in Texas, and is required by law to collect
sales tax to orders shipped to a Texas address. All orders shipped out
of TX state are TAX FREE!
Can I track my shipment?
Yes. You can track your shipment by selecting My Account and noting
the tracking number for your order. If you have any trouble finding
this information, please email us for your tracking number.
Can I ship to a location that is different
from my billing address?
Yes. To ship to another address, enter your address in the billing information
field and the shipping address in the shipping information field.
What are your cancellation policies?
Orders that are already processed that are cancelled or returned will
incur a restocking fee of 15%.
What if my order arrives damaged or incorrect?
In the unlikely event that your shipment is received damaged or incorrect,
please notify us immediately via email or by calling 631.377.0878. Please
note your order number, name, phone number and description of the damages
or discrepancy. We will contact our shipper to have the merchandise
picked up and an insurance claim started. As soon as we receive payment
from the shipper, we forward all of that money on to the customer. Please
do not throw out the box or any packaging material that you received,
as all items are necessary for the insurance claim.